Shipping
DELIVERY COSTS
For orders $100 and over shipping is free within Australia*
*A possible exception is delivery to some remote locations for some items in the Furniture & Accessories category only. These individual items are specified for each product.
For all orders up to $100 shipping is a flat rate of $9.95 for regular post or $15.95 for express shipping to anywhere in Australia.
DELIVERY TIME
We use various couriers to deliver the goods to you and each of these couriers have varying delivery times. Therefore, the time taken for the goods to reach you once they have left our warehouse will depend on the courier and your location. The average time taken is from 1-6 business days.
ACCEPTANCE OF DELIVERY
As we are not always able to give an accurate time and date of delivery, it is recommended that you provide an address that is always attended i.e. Work. If no one is present when the delivery is made the courier will leave a card explaining how to collect or arrange re-delivery. If the parcel is being delivered by Australia Post then it will be available for collection from the Post Office.
DELIVERY TO PO BOX
Smaller items can be delivered to PO Boxes but larger furniture requires delivery by courier or specialist furniture carrier directly to your door and requires a signature upon delivery.
TRACKING OF ORDER
Once your items have been shipped out, you will get an email notification with your tracking number.
PICKING UP OF ORDERS
We can allow pre-arranged pick-ups for any of our products at no charge. Contact us for more information.
NORMAL DELIVERY HOURS
Currently our products are only able to deliver during normal business hours Mondays to Fridays, except public holidays. Please refer to the section above regarding not being home to accept delivery if this poses an issue.
SHIPPING OUTSIDE AUSTRALIA
Sorry, we currently ship only within Australia.
WHO TO CONTACT
For further enquiries or more information talk to our friendly customer service team – please contact us.
ACCEPTABLE PAYMENT OPTIONS
Credit Cards - We accept MasterCard, Visa or American Express with no surcharge.
We take payment from your card at the time we receive your order, once we have checked your card details.
We may conduct Fraud checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
PayPal
We accept PayPal.
Store Credit
Store credit may only be used from the account to which it was originally credited. Store Credit cannot be transferred to another person or account.
Damaged in Transit
In the unlikely event of your order arriving visibly damaged, please take photos/video showing the damage. You may refuse to accept the delivery and you should contact us immediately by email or phone.
If you only notice damages after you have accepted delivery, please contact us straight away with photos or videos clearly showing the damage within 3 days of receiving your order.
We endeavour to ensure our services are of high standard so we will take on board any feedback and share it with our couriers for future reference.
Depending on the circumstances of the damages to your order we may offer the following:
- Suggest a self-repair (with an offer of compensation to you)
- Arrange a repair by a local tradesperson (with an offer of compensation to you)
- Offer a partial or full store credit or refund
- Replace the product (subject to availability)
- Offer you an alternative product
- Arrange for the product to be returned to us
If we require you to return the product to us, we will pay the cost of the return. Please do not attempt to return an item before speaking to one of our staff (you may be responsible for any associated expenses).
Warehouse & return postal address is
169 Port Hacking Road Miranda NSW 2228
ORDER CANCELLATIONS
We will only accept cancellations of an order/part of an order if it has been requested before despatch of the order from our warehouse which is usually within 24 hours. If the cancellation has been accepted you will receive a store credit or refund for the amount paid, including shipping costs. Once items have shipped, you cannot cancel them.
EXCHANGE
Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order.
YOUR CONSUMER RIGHTS
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
OUR RIGHTS
We reserve the right to refuse a return if in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; damage to external product packaging only; Insignificant minor imperfections or superficial blemishes or failure to take reasonable care.