Returns
RETURNS
We want you to be confident with your purchase from GiftnGarden.com.au so if you have a change of mind, you may return it to us within 30 days of the date you received it. You will receive store credit in an amount equal to what you paid for the product/s, less our actual shipping costs.
You will be responsible for the shipping costs for the return of the item/s to our nominated location.
To make a request for a return please email your name and order number to info@giftngarden.com.au and make the request, and one of our friendly staff will be in contact with you to organise the return.
Please note that returns will only be accepted if the item/s are in original condition and returned in their original secure packaging. A 25% restocking fee will be deducted from your refund if the item does not return in the original condition & packaging.
Items excluded from change of mind returns include:
- Products specially ordered for you
- Clearance items
- Gift Cards
- Orders for commercial or non-domestic use
Once we receive your return and confirm its original condition and packaging, you will receive store credit via email within 5 days. The voucher will be equal to the amount you paid for the item/s less shipping costs.
Store credits will be valid for two (2) years from the date of issue.
If you have purchased an item that had discounted or free shipping applied and returned it because you have changed your mind, we will deduct the actual cost that we incur for shipping that item to you from your store credit.
Return postal address:
169 Port Hacking Road Miranda NSW 2228
FAULTS & WARRANTY CLAIMS
GiftnGarden.com.au warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.
If you receive an item that has a manufacturing fault, defect or part missing please contact us with photos or videos of the fault within 3 days of receiving your delivery.
Depending on the circumstances of the damages to your order we may offer the following:
- Send you any missing parts or components
- Suggest a method self-repair (with an offer of compensation to you)
- Arrange a repair by a local tradesperson (with an offer of compensation to you)
- Replace the product (subject to availability)
- Offer you an alternative product
- Offer a partial or full store credit or refund
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
We will not refund or replace a product that you have received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; damage to external product packaging only; Insignificant minor imperfections or superficial blemishes or failure to take reasonable care.